(Last Updated: August 12, 2019)
Brother International Corporation, and its subsidiaries (“Company,” “Brother”, “we,” or “us”), are committed to respecting and protecting your privacy. We know that the privacy of personal information is an important concern to our customers.
This policy covers information that is collected through Brother websites, including www.brother-usa.com
, and www.ibroidery.com
To facilitate our operations, we may transfer, store and process your personal information in jurisdictions other than where you live, including in the United States. Laws in these countries may differ from the laws applicable to your country of residence. For instance, if you are a European Economic Area (EEA) data subject and your personal information is shared with our affiliates, partners, or third-party service providers acting on our behalf outside of the EEA, then it is done so pursuant to necessary means to ensure an adequate level of protection.
Brother International Corporation (and its subsidiary companies Brother Industries (U.S.A.), Inc. and Brother Mobile Solutions, Inc.) participate in and have certified their compliance with the EU-U.S. and the Swiss-US Privacy Shield Framework. Brother International Corporation is committed to subjecting all personal data received from European Union (EU) member countries and Switzerland, in reliance on the Privacy Shield Framework, to the Framework’s applicable Principles. To learn more about the Privacy Shield Framework, visit the U.S. Department of Commerce’s Privacy Shield List at https://www.privacyshield.gov/list
Brother International Corporation is responsible for the processing of personal data it receives, under the Privacy Shield Framework, and subsequent transfers to a third party acting as an agent on its behalf. Brother International Corporation complies with the Privacy Shield Principles for all onward transfers of personal data from the EU and Switzerland, including the onward transfer liability provisions.
With respect to personal data received or transferred pursuant to the Privacy Shield Framework, Brother International Corporation is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, Brother International Corporation may be required to disclose personal data in response to lawful requests by public authorities, including for the purpose of meeting national security or law enforcement requirements.
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request
Under certain conditions, more fully described on the Privacy Shield website at https://www.privacyshield.gov/article?id=How-to-Submit-a-Complaint
, you may invoke binding arbitration when other dispute resolution procedures have been exhausted.
This statement describes (i) the types of personal information we collect, (ii) how we use and protect the information, and (iii) to whom we disclose information.
The Site and the Services are generally intended for adult audiences. Company does not knowingly collect, disclose or use any Personal Information of individuals under 13 years of age for marketing, solicitation or any other purposes, other than for lawful purposes related to the operation and maintenance of the Site and the Services.
Collection of Personal Information
Personal Information is any data that can be used to identify an individual.
The Personal Information that you may be asked to provide when creating an account or registering for the Services may include your first and last name, mailing address (including ZIP code), e-mail address, password, billing contact information, telephone and, if applicable, your employer’s name and address.
We may also collect certain information about your access to and use of the Site and the Services, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet, the dates and times that you access the Site, and the Services, the pages that you view while at the Site, and the Internet address of the website from which you linked to the Site. Information regarding your computer system configuration and operating system is also gathered. This information is used by us to help analyze trends, enhance your experience on the Site, and to improve and administer the Services.
Company and its affiliates may also collect information from our products and the devices connected to the products including, but not limited to, the printer model, serial number, the device location, usage data and operating information (“Device Data”). Our collection of Device Data is enabled by the software embedded in our products. You may opt-out of such collection by following the instructions in the End User License Agreement for the software.
We also display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at email@example.com
If you receive newsletters or promotional e-mails from us, we may collect additional information about you through the use of customized links or similar technologies to determine whether the e-mail was opened and which links were utilized by you in order to provide you more focused e-mail communications or other information.
We collect your location-based information for the purpose of providing you with information (such as job postings) specific to your location. We will only share this information with our mapping provider for the sole purpose of providing you this service.
You may opt-out of location based services at any time by editing the setting at the device level or by emailing us at firstname.lastname@example.org
For OmniJoin Users:
When you invite attendee(s) to use our Service, we will collect information from them such as their name and email address. We will automatically send your attendee(s) a one-time email inviting them to your event. Company stores this information for the purpose of sending this one-time email and providing the service to your attendees. If you would like to request that it be removed from our database, please contact us at email@example.com
Your online transaction with Company will be conducted through a secured transport utilizing HTTPS and SSL encryption, with secure certificate services provided by a major third party security certificate provider such as VeriSign. As part of some of the Services, we (i) will process personal facial images and sound data, (ii) collect and log information generated from the computers of participants, including without limitation information regarding which participants viewed presentations, engaged in an exchange of information contributed to written materials, shared applications, posts, or printed or downloaded presentations, and (iii) collect detailed polling results identified at the user level, including without limitation how each individual user voted. This information is shared with a subscriber hosting a conference.
The Services incorporate Error Logging and Reporting (“ELR”) that captures error report data and, at your option and only with your consent, sends this data to Company via the Internet. Error report data is used to assess and correct errors or problems that may occur during use of the Site and the Services. ELR error reporting is automatically triggered when the Service detects a software error. ELR error reports collect information about what was occurring with the Services when you experienced the problem and about your computer’s configuration. It is possible that ELR error reporting may collect Personal Information, business information or other information as part of the error report. For example, a snapshot of memory may include your name, portions of documents that you were viewing or sharing during the conference in which the error occurred, portions of any presentation that you were viewing or sharing during such conference, or application or desktop data that you were viewing or sharing during such conference.
If you are concerned that the ELR error report may contain Personal Information or other information that you do not want to disclose, please do not send us the ELR error.
Use of Personal Information
Company may use your Personal Information to provide you with more effective customer service, to improve the Site, and the Services, and to make the Site easier to use by eliminating the need for you to repeatedly enter the same information or by customizing the Site to your particular preference or interests, among other uses.
Registration information collected is used by Company to validate users, manage subscriptions, recall user settings (address book etc.) deliver Services, support and improve the Services, and for our internal process evaluations. You may abandon registration at any time before completing the registration process. With regard to Personal Information that is collected during the registration process from our users, we present the option not to receive communications from Company regarding the Services and other product information. If you do not wish to receive such communications, you may opt-out or unsubscribe. We present the OPT-OUT option to all users, except with respect to system or service notifications. Each communication that you receive from Company will provide you with a method of opting out or unsubscribing.
We may also use Personal Information to determine your eligibility for our free trial offers. Your email address may be used to send you periodic product offers and usage tips. You can opt-out of promotional emails at any time by following the unsubscribe instructions in the communications you receive, but will still receive communications such as receipts, confirmation emails and customer service updates that are considered necessary to provide the Services to you. We use the Personal Information collected to deliver Services, process payments, update our records, communicate with you about products and Services and generally maintain your accounts with us.
If you opt in to receiving delivery status updates for your order via SMS, you consent to us using the telephone number you have provided in connection with your order for this purpose. We may also share your phone number with service providers who facilitate the updates. Messaging and data rates may apply
Company may disclose Personal Information if we determine that disclosure is required by law, other legal process or is requested by a public or governmental authority:
Sharing of Your Personal Information
- to comply with any law, regulation, or litigation; or
- to protect and defend the property rights of Company and its affiliates; or
- to act in urgent circumstances to protect the personal safety of any officer, director, employee, consultant, agent or representative of Company, any user of Company products or services including without limitation the Site and the Services, or any member of the public; or
- for reasons of national security, law enforcement or other issues of public importance.
- In the event Company goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personal information will likely be among the assets transferred. You will be notified via email and/or prominent notice on our Web site for 30 days of any such change in ownership or control of your personal information.
- We may also disclose your personal information to any other third party with your prior consent.
In providing the Services to users, Company is required to provide some of your information to third parties in order to perform activities associated with the Services. Examples of these activities include billing processing, live chat software to assist you if you have questions while using our site or regarding your order, and fulfillment and sending e-mails on our behalf. When you sign up for our Services, we will share your personal information only as necessary for the third party to provide that Service and only to the third parties who we believe provide appropriate data security protection.
Company may share your Consolidated User Data with our marketing partners, affiliates, or analytics or service providers for the purpose of customizing your experience on our Site.
Brother shares aggregated demographic information with its business associates and advertisers. For example, Brother may, on a periodic basis, present information such as the number of users, areas of interest, relationship to Brother, etc.
Updating Your Personal Information
You have the right to amend or update inaccurate or incomplete personal information, request deletion of your personal information, or request that we no longer use it. Upon request Company will provide you with information about whether we hold any of your personal information. If your Personal Information changes, it is your responsibility and obligation to update it. If you wish to change, review, delete or update your Personal Information, you can do so by logging onto your “My Account” page. You can access or update your Personal Information and communication preferences we have on file. If you require assistance in updating or accessing your Personal Information, ask to have it removed from a public forum or if you would like to request that your account be marked as inactive, please contact us at firstname.lastname@example.org
. We will respond to your request within 30 days.
Please note that for personal information about you that we have obtained or received for processing on behalf of a separate, unaffiliated entity--which determined the means and purposes of processing, all such requests should be made to that entity directly. We will honor and support any instructions they provide us with respect to your personal information.
We will retain your information for as long as your account is active or as needed to provide you with the Services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Security of Your Personal Information
We are committed to protecting the security of your Personal Information. We use a variety of security technologies and procedures to help protect your Personal Information from unauthorized access, use or disclosure. For example, we store the Personal Information you provide to us on computer servers with limited access. When we transmit sensitive Personal Information (such as a credit card number) over the Internet, we transmit it through the use of Secure Socket Layer (SSL) encryption or other technologies.
The Personal Information that you provide to Company in connection with registering as a user of the Site or the Services (such as your name and e-mail address) is protected in several ways. For example, your access to your registration information is available through a password and a unique customer ID which is a valid e-mail address provided by you. This password is encrypted. We recommend that you do not divulge your password to anyone. In addition, your registration information resides on secure servers accessible to only selected Company personnel. Company encrypts your Personal Information and strives to prevent unauthorized parties from viewing such information when it is transmitted to Company. We utilize security data security methods appropriate to the risks presented. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can contact us .
For OmniJoin Users:
Any information (including without limitation Personal Information) that you submit during your use of the Services is available to all persons participating in a conference. The information you share during a conference (including without limitation Personal Information) may be read, collected or used by others for any purpose, including sending you unsolicited messages. Company is not responsible for any information that you elect to submit while using the Services or for any use of such information by any party.
We and our marketing partners, affiliates, or analytics or service providers, use technologies such as cookies, beacons, tags, scripts, or similar technologies to analyze trends, administer the website, tracking users’ movements around the website, and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual and aggregated basis.
In addition to cookies, the Site gathers certain information automatically and store it in log files. This information includes IP/Internet address of your computer, your browser version, referring URLs and general web visitor information used by our web traffic reporting tools. This information may be linked to your registration information, and your navigation around the Site may be tracked. We use this information to understand how the Site is being used so that we can improve the Site and offer appropriate products and services to our customers.
We use clear gifs in our HTML-based emails in order to count traffic or determine readership statistics. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns.
We also use Local Storage Objects (LSOs) such as HTML5 and Flash to store content information and preferences. Third parties with whom we partner to provide certain features on our site or to display advertising based upon your Web browsing activity use HTML 5 to collect and store information. Various browsers may offer their own management tools for removing HTML5 LSOs. To learn how to manage privacy and storage settings for Flash cookies click here:
We partner with a third party to either display advertising on our Web site or to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here
(or if located in the European Union click here
). Please note this does not opt you out of being served ads. You will continue to receive generic ads.
Social Media Widgets
Links to Other Web Sites
We reserve the right to transfer any and all information that we collect from users to a third party in the event of any merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of Brother’s assets or stock (including without limitation in connection with any bankruptcy or similar proceedings.
Company Contact Information
. Please include the word “privacy” in the subject. You may also contact us at Brother International Corporation, 200 Crossing Blvd, Bridgewater, NJ 08807.